Frequently Asked Questions

CREDITLive is a cloud-based software platform designed for large enterprises and medium-sized credit co-operative societies, providing a comprehensive 360-degree view of customer accounts through a single, centralised system.

It enables organisations to configure and manage financial transactions, loan processes, and operational workflows with high flexibility fully automated and paperless, reducing manual effort, minimising errors, and improving overall productivity.

CREDITLive currently supports the following languages:

• English
• Hindi
• Gujarati

Support for more regional Indian languages is on our roadmap and will be rolled out in upcoming releases.

CREDITLive is designed for a wide range of organisations, including:

• Credit Co-Operative Societies
• Employee Co-Operative Societies
• Consumer Co-Operative Societies
• Large-sector corporates and firms

It scales from a single branch to multi-city operations handling thousands of daily transactions.

Yes. While CREDITLive is built to handle enterprise-scale operations, it is equally effective for single-branch societies. The modular architecture means you use exactly what you need and scale up as your society grows.

Yes. CREDITLive includes pre-built statutory and RBI compliance reports that can be submitted directly to regulators. These are maintained and updated to reflect evolving RBI and state co-operative registrar guidelines, keeping your society audit-ready at all times.

There are two easy ways to get started:

• Download the Quick Setup or full CREDITLive Setup from our downloads section to explore the platform on your own.
• Contact our team directly to schedule a free personalised demo tailored to your society's specific requirements.

Yes. CREDITLive offers comprehensive support for various deposit facilities, including:

• Fixed Deposits
• Daily and Monthly Deposits
• Savings and Current Accounts
• Monthly Pension Plans
• Locker Deposits

It also allows users to configure and create customised deposit schemes as per business requirements.

Yes. CREDITLive manages all standard loan types, including:

• Personal Loans
• Gold Loans
• Vehicle Loans
• Housing Loans
• Custom loan types configurable as per your requirements

It also provides the flexibility to create and configure new loan types, allowing institutions to easily introduce and manage different loan schemes within the system.

Yes. The software automatically calculates all types of interest based on policies configured within the system, including:

• Flat Rate
• Reducing Balance
• Daily Rest

This ensures accurate and consistent financial computations without any manual intervention.

Yes. The CREDITLive platform provides a complete KYC management facility, including:

• Maintaining comprehensive member KYC details
• Generation and printing of KYC forms
• Alerts for the most recent KYC updates and renewals
• Upload and management of all associated KYC documents

Yes. CREDITLive offers a comprehensive locker management facility, including:

• Configuration of locker sizes
• Tracking of key numbers
• Support for joint locker operations
• Management of locker activities
• Photo signature verification for enhanced security

Yes. CREDITLive offers an integrated SMS notification facility that enables:

• Real-time transaction alerts to members
• Promotional messages for newly launched schemes
• Informational broadcasts from the society

Yes. CREDITLive includes a dedicated gold loan management system that allows you to:

• Store detailed information about pledged gold jewellery
• Upload photographs of pledged items
• Generate receipts that include jewellery images
• Track key numbers and locker assignments for pledged items

Yes. The software automatically generates and sends instalment due notices, including:

• Notices to the loan account holder
• Notices to the guarantor
• Dedicated notice generation for gold loans

This ensures timely communication and effective loan management.

Yes. CREDITLive includes an advanced cash scroll management system with maker-checker functionality:

• Entries are made by the user (maker)
• Entries are then verified and approved by an authorised person (checker)
• Detailed records of currency note denominations are maintained
• Efficient tracking and management of cash denominations

This ensures proper control, accuracy, and accountability at every step.

Yes. CREDITLive offers multiple methods for accurate dividend calculation on shares, including:

• Multiple calculation methods based on your policies
• Transfer of calculated dividends to different schemes or accounts
• Option for direct cash payment of dividends

This ensures smooth and efficient dividend management with complete flexibility.

Absolutely. CREDITLive is cloud-ready and cross-platform, supporting:

• Windows desktops
• Web browsers
• Cloud server deployments

Teams across multiple branches can access it simultaneously in real time from any device, from anywhere.

Yes. The CREDITLive platform supports multi-user access with the following capabilities:

• Role-based permissions for each user
• Audit log feature to monitor all user activities
• Administrators can track and review entries made by any user

Yes. CREDITLive includes a complete multi-branch management system with the following features:

• Create, operate, and control multiple branches from a centralised platform
• Branch-wise access controls, monitoring, and reporting
• Core Banking System (CBS) for centralised, real-time processing
• Management of all banking operations across branches in one system

The CREDITLive mobile application provides account holders with the following facilities:

• Check account balance anytime, anywhere
• View complete transaction history
• Download account statements without visiting the branch

CREDITLive ships with a full double-entry accounting engine supporting the following features:

• Voucher printing
• Balance sheets
• Profit & Loss statements
• Trial balance
• Tamper-proof audit trails

Every financial action is logged, timestamped, and attributable to a specific user for complete transparency.

Our dedicated support team provides the following after purchase:

• Technical support reachable via phone at +91 93770 89288
• Product support reachable via email at info@esjayit.com
• Faster resolution most issues resolved on the first contact

We have seen thousands of real-world society scenarios, so you can count on experienced, knowledgeable support every time.

CREDITLive takes data security seriously with the following protections:

• Data stored on Microsoft Azure servers
• Three-layer security system for access control
• Reliable backup mechanism to prevent data loss
• High data integrity and protection against unauthorised access

Yes. The software includes configurable settings for the following:

• Passbooks configured to match your pre-printed format
• Share Certificates set up as per your templates
• Certificates of Deposit customised to your format

Our team will configure all of these for you according to your pre-printed formats.

Yes. The software provides a complete receipt and voucher generation facility, including:

• Recording all types of deposits across different schemes
• Tracking expenses, payments, and account closures
• Generating and printing a voucher for every transaction
• Generating and printing a receipt for every deposit

This ensures proper records are maintained for every financial activity.